Day 175 – a new kind of service

A fairly new craze in Germany is the concept of supermarkets that deliver and websites that offer a shopping and delivery service. Barely a day goes by on which I don’t get offered a voucher for some sort of delivery service or other. As I’m not allowed to lift at the moment, I thought it a great opportunity to finally give one of them a try.
Shopwings basically just sends someone to the shop with the list you transmitted to them online. You just pick the supermarket you’d like your products from and then click on whatever you need from that shop’s range.

Someone then goes to the supermarket, buys the stuff and delivers it to your doorstep. All you have to do is receive the bags, tip the delivery person and put the shopping away. Pretty neat compared to going round the shop, queuing and then lugging all the shopping home yourself. Obviously, delivery costs are quite steep, but it’s an excellent service for anybody who can’t carry their own shopping.

Ideally, of course, we’d all just be helping each other in the neighbourhood, everybody doing what they can for those who are currently unable to do something. However, times have changed and everybody is so busy that it’s hard to even know your neighbour might need help. And that’s where services like this one come in handy.

I felt a bit odd, to be honest, having sent this lady around the shop with my list. I guess we’re just not used to service anymore. Our world is going in two opposite directions simultaneously, isn’t it? Everything is becoming more convenient, automated and anonymous but at the same time we’re loving little shops with a personal touch, buying handmade clothes and jewellery and watching chefs as they prepare our meals. Seems like we all do want a bit of a human touch in our lives, after all. We’re thus reducing service and staff on the one hand by having customers scan their own shopping or pick up their own food from the bar but at the same time we’re creating jobs where we’re suddenly willing to pay for service again.

The delivery time gets specified down to an hour, so that’s pretty reliable and makes planning super convenient.
The only slight problem I saw was that whatever is sold out at the shop just doesn’t get bought. Thus, you might end up without, say, bread for breakfast because the particular type you wanted was sold out. Had you have gone yourself, you probably would just have bought another kind of bread. But if you know not to rely on your order 100% then this shouldn’t cause any bigger problems. I for one was certainly very happy this service exists today and I may just use it again over the next couple of weeks until I’m allowed to lift again. Modern times, I salute you!

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